Job Description

Summary

Adventure Course Guides are an essential part of the  team, providing excellent service for guests participating in aerial adventures courses and zip lines. Adventure Guides are knowledgeable, friendly, passionate and able to identify others disposition and put them at ease. Energized and excited by outdoor environments, they are physically active, comfortable with heights, and take satisfaction from supervising and helping others face challenges and push their boundaries.

To excel as an Adventure Course Guide, you have an outgoing, confident and engaging personality, think on your feet, and demonstrate good sense in all decisions. Able to listen and identify the needs of others, you provide smart advice based on best practices. When necessary, you can be assertive to ensure that guests minimize their risk while participating. With above-average communication abilities you work effectively in an independent manner as well as part of a team. Prior experience leading or teaching outdoor recreation is an asset.

Responsibilities and Duties

The Adventure Course Guide is responsible for:

• Ensuring guests enjoy safe, positive, enriching experiences that exceeds the guest’s expectations.
• Demonstrating, teaching, and assisting guests in the proper use of safety equipment.

• Ensuring the correct fit, adjustments, and use of equipment before and during participation, and security rules are followed, without compromise.
• Monitoring the guests on the Adventure Course for risk management, as well as assessing and intervening when situations require (according to certified guide methods).
• Reporting incidents of inappropriate guest/co-worker behaviour to the Team Lead or Park Management.
• Reporting equipment/malfunctions or abnormalities to Team Lead or Park Management.
• Learning the emergency plan.

• Performing site maintenance, such as landscaping or grounds-keeping, along with other duties assigned by Team Lead.
• Participating as a positive and self-driven member of the clan.

The Guide must possess the following qualifications and skills:

• Proven experience in delivering excellent customer service.

• Ability to consistently deliver high standards of work in outdoor, all-weather conditions.

• Unfailing attention to detail.
• Excellent communication skills.

• Good judgment, and strong decision-making skills.
• Ability to act independently and as part of a team.
• A positive attitude and openness to feedback.
• Clear Criminal Record Check
• Current standard first aid and CPR-C certification

Preferred Qualifications and Skills

Knowledge and experience in adventure recreation (either as a participant or through previous employment experience).

Work Relationships

Reports directly to the Team Lead and Park Management.

Work Schedule

Works a flexible schedule of full or part time work, according to the needs of the business. There are requirements to travel to various site locations when appropriate, as well as working both evenings, weekends, and holidays, when appropriate and beneficial to their job responsibilities.

Summary

Adventure Course Guides are an essential part of the team, providing excellent service for guests participating in aerial adventures courses and zip lines. Adventure Guides are knowledgeable, friendly, passionate and able to identify others disposition and put them at ease. Energized and excited by outdoor environments, they are physically active, comfortable with heights, and take satisfaction from supervising and helping others face challenges and push their boundaries.

To excel as an Adventure Course Guide, you have an outgoing, confident and engaging personality, think on your feet, and demonstrate good sense in all decisions. Able to listen and identify the needs of others, you provide smart advice based on best practices. When necessary, you can be assertive to ensure that guests minimize their risk while participating. With above-average communication abilities you work effectively in an independent manner as well as part of a team. Prior experience leading or teaching outdoor recreation is an asset.

Responsibilities and Duties

The Adventure Course Guide is responsible for:

• Ensuring guests enjoy safe, positive, enriching experiences that exceeds the guest’s expectations.
• Demonstrating, teaching, and assisting guests in the proper use of safety equipment.

• Ensuring the correct fit, adjustments, and use of equipment before and during  participation, and security rules are followed, without compromise.
• Monitoring the guests on the Adventure Course for risk management, as well as assessing and intervening when situations require (according to certified guide methods).
• Reporting incidents of inappropriate guest/co-worker behaviour to the Team Lead or Park Management.
• Reporting equipment/ malfunctions or abnormalities to Team Lead or Park Management.
• Learning the emergency plan.

• Performing site maintenance, such as landscaping or grounds-keeping, along with other duties assigned by Team Lead.
• Participating as a positive and self-driven member of the clan.

The Guide must possess the following qualifications and skills:

• Proven experience in delivering excellent customer service.

• Ability to consistently deliver high standards of work in outdoor, all-weather conditions.

• Unfailing attention to detail.
• Excellent communication skills.

• Good judgment, and strong decision-making skills.
• Ability to act independently and as part of a team.
• A positive attitude and openness to feedback.
• Clear Criminal Record Check
• Current standard first aid and CPR-C certification

Preferred Qualifications and Skills

Knowledge and experience in adventure recreation (either as a participant or through previous employment experience).

Work Relationships

Reports directly to the Team Lead and Park Management.

Work Schedule

Works a flexible schedule of full or part time work, according to the needs of the business. There are requirements to travel to various site locations when appropriate, as well as working both evenings, weekends, and holidays, when appropriate and beneficial to their job responsibilities.

Please click the apply online link below 

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