Job Description

We launched our world-first inland surf lagoon in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new  brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for Adventure Team Instructors who share our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

The role will be working in a dynamic environment, responsible for the supervision and safe running of the Adrenalin Indoors operations, ensuring customers receive an outstanding customer experience.

Main Duties and Responsibilities

• Be a key player in the safe and appropriate operation of the Adrenaline Indoors activities
• Work within all aspects of the Adrenalin Indoors facility
• Deliver activities with exceptional levels of customer satisfaction
• Be focused and vigilant, ensuring each customer is monitored constantly during their session
• As required, carry out appropriate safety checks of equipment
• Maintain a tidy and proper working environment for all staff and customers
• Confidently deal with and report any first aid incidents
• Behave in a way that embodies and promotes the company culture
• Attend frequent training sessions
• Any other duties as appropriate

Key Skills / Experience Requirements

• An energetic, confident, friendly and motivated personality
• Highly focused on delivering excellent customer service
• High levels of focus and concentration
• A good level of personal fitness
• Ability to work using your own initiative, autonomously as well as part of a team
• A flexible approach to work with a positive attitude
• A valid DBS disclosure

Desirable experience and skills

• Experience of maintenance and safety checking of adventure activity equipment
• Welsh Speaker
• Experience using high ropes/ rigging equipment
• An ERCA qualification or higher
• Minimum of 1-year experience in a similar role
• Valid First Aid Qualification

Additional Information

• If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• Weekends and holidays are our busiest period; therefore, your working week will reflect this
• This role is open to direct applicants only: no agencies please

Type of Contract: Seasonal, hours to be discussed at interview.

Job Types: Full-time, Part-time

Work remotely:

• No

Please click the apply online link below

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