Job Description

We’re looking for Instructors to look after our customers in the great outdoors, at our Tree Top Trials site and in the woods as they take on their Tree Top Trials challenge – you’ll be fitting harnesses, delivering safety briefs and training, out and about assisting with local marketing and much more besides.

You’ll understand that we stick to our Health and Safety rules, so if you’re thinking of applying, you’ll need to be over 18 so that you are able to supervise all age groups.

The Role

Main Duties and Responsibilities

• Welcome customers and prepare them to take part in their activity.
• Assist in successfully delivering the adventure, ensuring a great customer experience, caring for equipment, managing facilities, Health and Safety, and a bit of administration.
• Ensure customers’ complete relevant paperwork and comply with company rules and policy.
• Fit, remove and inspect harnesses and protective equipment.
• Demonstrate and ensure the safe system of activities at all times.
• Instruct and brief customers on safety procedures and the safe way of experiencing activities - evaluate participant competence to continue beyond the briefing stage.
• Monitor every participant individually at the briefing stage.
• Patrol the course; ensure all participants are safely conducting themselves and assist participants where necessary, carry out emergency drills in accordance with company directives and training, and ensure all landing sites are maintained to the correct standard.
• Help with local marketing as required by the Management Team.
• Do everything within reason to minimise customer complaints and maximise satisfaction.
• Apply first aid when necessary, appropriate to your skill level.
• Report and record accidents and incidents.
• Carry out course checks and record/report findings.
• Assist with risk assessments and method statements where required.
• Assist with customer enquiries and bookings.
• Carry out course maintenance checks.
• Keep up to date with the First Sight File.
• Read and comply with the company handbook.

Person Specification

Essential

• Safety conscious, with a professional outlook.
• Able to work under own initiative without supervision.
• A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW!
• Excellent interpersonal and communication skills.
• High standard of personal hygiene and appearance.
• Enthusiastic team player who is able to work with other colleagues in a dynamic working environment.
• High energy levels with a cheerful disposition, even when under pressure.
• Must like working outdoors and have a good head for heights.
• Must be able to demonstrate attention to detail and ability to diligently follow procedures.
• Own your own transport (our site is remote with no public transport links).
• Basic First Aid Certificate (you’ll need to have this before you start).
• Able to perform all physical duties (with reasonable adjustments where required).

Desirable

• First-hand experience of High-wire courses (as user or instructor).
• Previous instructional experience.
• Live within 1 hours commute of estate.
• Coaching or training experience.
• Marketing and sales experience.
• Health & Safety experience.
• Climbing / high ropes experience.
• Practical DIY & maintenance skills.
• Previous contact with corporate clients or school groups.
• Computer literate.

Job Types: Full-time, Part-time, Permanent

Salary: £7.50-£9.50 per hour

Benefits:

• On-site parking

Schedule:

• Holidays
• Monday to Friday
• Weekends

Education:

• GCSE or equivalent (preferred)

Experience:

• teaching: 1 year (preferred)

Licence/Certification:

• QTS (preferred)

Work remotely:

• No

COVID-19 precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitisation, disinfection or cleaning procedures in place

COVID UPDATE FROM WORK THE WILDS

To help support you during the Covid-19 Pandemic, Work the Wilds is offering a free year upgraded to the Green Flash membership. This allows access to unlimited private messaging, job posting, unlimited classified posts, access to DM employers and jobseekers and more. We hope this helps everyone to stay connected. Enter code FREEYEAR at check out. GO WILD!