Looking for a Assistant Adventure Manager

Snowdonia, United Kingdom

Salary not listed

Job Description

We launched our world-first inland surf lagoon in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new brand, as well as a trailblazing (and award-winning) indoor adventure hub. 

Next year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom hotel  and a luxurious indoor / outdoor Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for an Assistant Adventure Manager who shares our passion for adventure, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Look at the full job description below.

Job Purpose

The role will be working in a dynamic environment and be responsible for ensuring efficient and safe running of all activities on site and off-site activities such as Gorge Walking, SUP, MTB and others.

The role will be varied, hands-on and challenging. This will require excellent communication skills and attention to detail.

Main Duties and Responsibilities

  • Be the Assistant Manager for all adventurous activities including the surfing facility, Adrenaline Indoors, pump track, adventure trail and off-site activities
  • Assist with the recruitment and training of an appropriate team to manage the peaks and troughs of the activities we offer
  • Assist with building and managing the rota of a large team
  • Procure and maintain suitable, quality equipment and kit for all activities
  • Work with Operations, Facilities and Health & Safety Manager to carry out appropriate checks of all equipment
  • Maintain a tidy, enjoyable and safe working environment for all staff and customers
  • Deliver refresher training and liaise with external providers when required
  • Work with HR to ensure the recording of all training, certification and any other administrative needs the department requires
  • Assist with the management of all first aid and accidents on site (regardless of department or type of incident)
  • Work with Operations, Facilities and Health & Safety Manager to ensure all accident reporting and RIDDOR reporting complies with our accident reporting procedure
  • Work closely with the Guest Services team to adjust sessions and activities to meet market demand
  • Work with the Adventure Manager to plan and implement new and exciting team building activities. This allows the group bookings team to make bespoke bookings to meet customers’ and the Company’s requirements
  • In addition to your normal duties, you will also work as part of a duty manager roster, ensuring that the site and its related departments operate safely and efficiently on any given day
  • Any other duties as appropriate

Key Skills / Experience Requirements

  • Team player with a can-do attitude and willingness to lead from the front
  • Understanding and appreciation of adventurous sports including water/ mountain and sport generally
  • Strong organisational skills
  • Competent IT skills
  • Problem solving skills
  • Adaptability
  • Perseverance and motivation
  • Valid DBS check

Desirable

  • Welsh speaker
  • First Aid/ First Responder qualification
  • SPA, ERCA qualification or higher
  • Beach lifeguard qualification
  • Experience managing staff
  • Experience using high ropes rigging/ rescue equipment

Additional Information

  • Weekends and holidays are our busiest period; therefore, your working week will reflect this
  • If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
  • This role is open to direct applicants only: no agencies please

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Salary and Benefits

Salary not listed

Accommodation Included :No

Job: Full Time

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