Job Description

REPORTS TO: Managing Director / Owner

POSITION SUMMARY: 

We are a luxury glamping experience in West Sussex. Set in 3 acres of woodland copse near Chichester we host events and provide glamping stays for our guests from April to the end of October. 

This is a fabulous opportunity for someone who has prior hotel management experience to work in a rewarding job for a successful brand. Where no two days are the same with a fun and passionate team. You'll love working in events hospitality and being in nature.

We are recruiting for a General manager who enjoys working in the outdoors with a can do attitude. You will be responsible for all aspects of operations from day-to-day staff management and guests to financial planning and reservations. You will be an ambassador for the brand. Providing leadership and strategic planning to all departments. Working closely with the owners. Responsible for overall targets and to deliver an excellent Guest experience. 

DUTIES AND RESPONSIBILITIES: 

• Overseeing the operations functions.

• Developing improvement actions, carrying out costs savings.

• Coordinating with other teams for the execution of all activities and events.

• Performing sudden audits on yurts and other operating areas.

• Hold regular briefings and meetings with all heads of departments.

• Overseeing and managing all departments, working closely with department heads on a daily basis.

• Acting as a final decision maker in hiring key staff.

• Providing effective leadership to team members.

• Selecting or assisting in the selection of staff and completing all new onboarding paperwork.

• Reviewing employee performance and conducting personnel actions such as disciplinary actions and terminations.

• Building the brand through proactive communication, setting and managing expectations and delivering solid business results.

• Building strong working relationships and communications with staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event needs.

• Cover shifts in all departments as required.

• Must be available 24/7 in case to respond to any guest or employee emergencies.

• Ensuring effective, timely and accurate communications flow with regards to policies and procedures.

• Lead all key issues including projects and refurbishment.

• Ensuring, grounds, physical plant and work areas maintained to standard.

• Handling complaints, and overseeing the service recovery procedures.

• Responsible for the preparation, presentation and subsequent achievement of the annual Operating Budget, Marketing & Sales Plan and Capital Budget.

• Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded.

• Deliver budget goals and set other short and long term strategic goals.

• A strong understanding of P&L statements and the ability to react with impactful strategies.

• Ensure that monthly financial outlooks for Rooms, Food, Admin & General, on target and accurate.

• Prepare a monthly financial reporting for the owners and stakeholders.

• Draw up plans and budget (revenues, costs, etc.) for the owners.

• Respond to audits to ensure continual improvement is achieved.

• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.

• Ensure all decisions are made in the best interest of the business and management.

• Lead in all aspects of business planning.

• Responsible for safeguarding the quality of operations both (internal & external audits).

• Responsible for legalisation, Occupational Health & Safety Act, fire regulations and other legal requirements.

• Ensure full compliance to operating controls, Standard Operating Procedures, policies, procedures and service standards.

PREREQUISITES: 

The ideal candidate is a seasoned and highly intelligent professional with outstanding management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice and assistance as required. 

Available to work when needed, including weekends, holidays, and nights.

EDUCATION: 

A university degree in business management or a related field with experience in opening, managing or repositioning a wedding venue/ hotel with a clear track record. Excellent computer system skills.

A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a business with clear track record. Experience in financial accounting, personnel supervision and problem resolutions is an added advantage. Excellent computer system skills.

EXPERIENCE: 

At least 5 years experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager or Asst. General Manager.

Contract length: 8 months

Application deadline: 10/02/2021

Expected start date: 15/02/2021

Job Types: Full-time, Contract

Salary: £11.00-£15.00 per hour

Experience:

• Hotel experience: 2 years (Required)

Work remotely:

• No

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