Job Description

Locations - France

Are you excited to deliver great customer service and create a home from home for our guests?

As a Chalet Host you will play a big part in our guests’ holiday and be directly responsible for ensuring all our guests holiday expectations are exceeded. Create a welcoming atmosphere, you will be servicing rooms and communal areas daily. Providing breakfast, high quality 3 or 5 course evening meals, homemade cakes and biscuits for afternoon tea and a continental breakfast with hot option.

Requirements

All our chalet hosts are recruited ready to be in sole charge of one of our chalets. You’ll need to be friendly, outgoing and enthusiastic ready to share your passion for good food, the mountains and deliver excellent customer service. You will be responsible for hygiene, cooking, stock-control and managing your budget, you'll always keep things running smoothly and efficiently.

Cookery courses during COVID -19 - Attending a cookery course for this position is not an essential requirement, however we do find it can be helpful for many of our candidates. We appreciate during these uncertain times it may not be possible to attend a course during the summer. Full comprehensive training will be provided in country before the season starts, we are looking for candidates who are motivated and passionate about cooking and providing a high level of service. We recommend to prepare yourself for the season by practicing at home for your friends and family, balancing cooking and serving 3 course meals, general knife skills and afternoon tea.

Key Accountabilities & Responsibilities:

Customer Focus

• To ensure our chalet guests’ expectations are exceeded at all opportunities.
• Assisting guest throughout their holiday and providing information and answering questions when needed.
• Meals prepared to a high standard and delivered on time as advertised.

Operational

• Service rooms, bathrooms and communal areas daily.
• Clear snow from paths and footways, windows and escape routes
• Regular cleaning of chalet and kitchen area.
• Deep clean all chalet areas on transfer days and reset in a timely manner ready for guest arrivals.
• Conduct weekly chalet welcome meetings for guests.
• Ensure the appropriate clean uniform is worn at all times adhering to company uniform guidelines.
• Prepare to our high standard; breakfast including hot option, Cakes for Afternoon Tea and a set menu three or five course evening meal
• Sell and prepare to order customer packed lunches
• Assist guests with luggage to rooms, escorting to and from local ski hire shops.
• Ensuring you achieve set targets for guest satisfaction scores for “First Impressions”, cleanliness, food and comfort.

What we are looking for

Passion for the mountains
 

Outgoing and enthusiastic.

Motivated to provide excellent customer service.

Adaptable people who are willing to work long hours and have a flexible attitude towards work.

Clear communication skills.

Ability to work alone and a part of a team.

Ability to cope under pressure.

Honesty and trustworthy

Relevant transferable experience

Confidence to cater for up to 12 people a 3 course menu by yourself.

Minimum requirement

Relevant transferable work experience.

Experience problem solving customer issues

Chalet host cookery course (Desirable)

Food hygiene certification (Desirable)

Benefits

Accommodation, Insurance, uniform, local lift pass and standard equipment hire (snowboard and boots or skis and boots) some meals provided.

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