Job Description

Those who love Tofino’s coastline are well acquainted with the adventure that comes along with this rugged slice of Vancouver Island. From the safe and simple act of whale watching to the complex process learning how to drop into a wave, adventure sits at the center of what we do at the resort and we need someone to help our guests experience what is truly great about Tofino. Help us build a solid team of enthusiastic captains and deck hands to deliver memorable experiences for guests. The best part? Be the boss of your own Boston Whaler Conquest 315. Master it. Maintain it. Make it king of Clayoquot Sound.

Adventure calls. Will you answer?

Set in the heart of town, on the water, we are a comfortable and capable base camp for west coast adventure. We serve the authentic Tofino experience, from fantastic food to the famous fishing of Clayoquot to the surf breaks of Long Beach. And we want you to join us.

The only full-service resort situated downtown, on Tofino Inlet, offers 62 guest rooms located on the waterfront. We also own and operate Tofino’s largest private marina offering moorage for pleasure craft and yachts up to 130’ along with our onsite Marine Adventure Centre which offers bear and whale watching tours, fishing, hot spring tours, paddle boarding, free diving and our onsite public fitness centre Tuff Fit. We are inspired by adventure, and we are seeking the next adventurous employee to join our team in beautiful Tofino, British Columbia.

Job Summary

As the Adventure Head Guide, you are often the first face customers see as they step onto the dock, ready for adventure. The Adventure Head Guide is responsible for performing and overseeing all aspects of Adventure Tours. This is a great position for someone with a passion for adventure who enjoys bringing guests along for the rise. Adventure awaits.

About the role:

Duties and Responsibilities:

• Deliver highest level of professionalism and customer service for all tour, moorage and hotel guests encountered
• Manage Boston Whaler ‘interceptor’ 315 including captaining tours, reporting and facilitating maintenance as required. Tuna fishing to freediving to whale watching
• Manage captain team and support daily vessel and captain scheduling, communicate with office regarding shifts and scheduling
• Client management – connecting with private charter guests prior to arrival to tailor adventure based on guest experience and environmental conditions.
• Create daily fishing forecast to share with front line team.
• Create and Assist with implementation of departmental safety procedures and co-deliver scheduled training exercises
• Prepare vessel and equipment required for tour
• Safely operate vessels to deliver wildlife, adventure and fishing tours and provide high quality tour experience for guests
• Maintain cleanliness throughout assigned boat
• Lead by example and manage captains including ensuring high standards by all captains and maintenance is reported quickly and resolved.
• Follow Transport Canada and marina rules and SOPs including spill response guidelines
• And all other duties as required

About you:

• Inspired by Adventure
• Enjoy working with the public, passion for the ocean and outgoing
• Very organized and reliable
• Experience as fishing captain (Minimum 3 year)
• Experience delivering high level private tours
• Strong customer service and communication skills
• SVOP, MED A3, Marine Basic First Aid &CPR and ROC-M
• Strong work ethic & ability to take initiative
• Physically fit
• Knowledge of Clayoquot sound

Preferred:

• PFI certified an asset
• Master Limited (Under 60GT) an asset

Benefits:

• 50% staff discounts at our on-site 1909 Restaurant and Hatch Pub
• Free access to the gym (Tuff Fit on property)
• Access to discounted Adventure tours and retail
• Free use of rental boat fleet (excluding fuel)
• Extended Health Benefits
• Friends and Family rate on hotel rooms
• Staff accommodation

If you’re a service-oriented professional or simply a people person, email your application 

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