Job Description

Company: 

The businesss was born from the desire to provide an opportunity for people to experience local, natural adventures within their own city. As of May 2021, guests will be able to experience the river valley in a whole new way. We offer Jetboat transportation, Island Glamping, Tree Tent Camping, Kayaking, Paddle Boarding, River Floats, Island Hopping Tours, Backcountry Workshops, Gold Panning and much more! With us, there are no longer any barriers to access the amazing outdoor experiences that the North Saskatchewan River offers.

Position: 

The Island Adventure Guide is responsible for ensuring all guests are safely transported to their island accommodation while largely contributing to the overall guest experience. The successful candidate will be expected to deliver high quality, educational tour content in a professional and interactive manner fulfilling the service standards and expectations. This role is instrumental in ensuring the  experience is safe, engaging, memorable and as enjoyable as possible, for both staff and guests visiting from Edmonton and beyond.

This position provides the successful candidate with a dynamic, culturally diverse work environment. This position is seasonal, from April 15 through November 15 and offers a fast-paced, active role with opportunities for career growth, future work and personal development. The Island Adventure Guide will reside on the beautiful and iconic urban island location.

Key Accountabilities: 

Supervise and lead activities/trips, ensuring guest satisfaction Provide clear direction and leadership to students, group leaders, guests, staff and volunteers

• Ensure adequate planning and preparation for all activities and trips

• Promote different sightseeing trips and/or city tours

• Report any/all incidents or problems during an activity or excursion to Activities

Manager and/or Centre Manager.

• Perform residential responsibilities, including but not limited to, meal and bed time supervision, guardian duties, check-in and check-out, linen exchange, etc.
• Assist Experience Manager in the day-to-day, cooperative efforts of scheduling and communicating with upcoming, current and past guests
• Receive feedback from guests, volunteers and staff
• Perform routine administrative duties, including inventory management, guest scheduling, incident reporting, pre/post trip inspections, etc.
• Participate in weekly leadership meetings
• Familiarity with river safety and operational policies and procedures
• Assist with airport greeting/departure responsibilities, when necessary

• Operate Jetboat, when necessary

• Assist with recruitment, selection, training and development of volunteers and staff in the areas of job duties, safety procedures and company policies
• Foster a high level of professionalism when dealing with guests, staff and volunteers while continuously meeting the guest’s expectations the business Adventures standards

Qualifications and Requirements: 

• Minimum 1 year of previous experience working with or supervising minors
• Pleasure Craft Operator Card (Boating License)
• High School Diploma, or GED equivalent
• Local Tour Guide Certificate
• Standard First Aid Certificate
• Lifeguard and/or coaching qualification is considered an asset
• Knowledge of the local area is considered an asset

Knowledge, Skills, and Abilities: 

• Ability to supervise more than 20 people and staff in various levels of responsibility
• High level of integrity and dependability with a strong sense of urgency, combined with a results driven, positive attitude
• Strong sense of accountability
• Ability to demonstrate enthusiasm, patience and flexibility
• Superior communication skills
• Ability to work as part of a team

Security and Safety

• Criminal record check

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Standing for extended periods
• Large workload
• Overtime required

Work Location Information

• Island upstream from Edmonton on the North Saskatchewan River

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. We will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Edmonton Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Contract length: 7 months

Part-time hours: 20-40 per week

Expected start date: 2021-04-15

Job Types: Full-time, Part-time, Internship, Contract

Salary: $2,500.00-$5,000.00 per month

Additional pay:

• Tips

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Flexible schedule

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Work remotely:

• No

COVID-19 precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

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