Looking for a Operations Manager /Chief Instructor

Southampton , United Kingdom

From GBP£28,000.00 To £35,000.00 / Per Year

Job Description

We are a busy and expanding RYA Sailing School and sailing holiday provider.

We are looking for a Chief Instructor / Operations Manager to ensure we deliver a great experience to our customers and to play a key part in shaping the continued growth and future of the business.

The role is largely shore based with roughly ¾’s of your time spent in the office or doing maintenance and ¼ of your time spent instructing on the water. There could be an option to spend less time instructing. There is also a marketing element that could be fulfilled by a candidate with an interest/aptitude.

The role is permanent and based in Shamrock Quay in Southampton.

The requirements of the job make for an extremely varied and diverse role. You must enjoy and have a strong aptitude for multi tasking, often with interruptions. You must be suited to working within a small (expanding) business environment. You must hold an up to date Commercially Endorsed Yachtmaster Instructor (Sail) Qualification.

Responsibilities

You will be responsible for

  • Health and Safety of vessels and those that sail on her and the development of a safety culture
  • Recruiting, allocating, mentoring and management of instructors, other operational staff and volunteers
  • Vessel operations
  • Overall management of our vessels and those we charter manage, ensuring they are in compliance with our SOPs and MCA and RYA Coding requirements
  • Routine and non routine maintenance and annual refits, logistical arrangements and control of operational expenditure
  • Writing, reviewing and updating SOPs and Ships Manuals
  • Supporting the office/sales manager where needed
  • DofE Manager
  • Chief Instructor

You need to be available on the phone out of hours.

Other duties may include assisting with marketing emails, social media posts, updating content on the website, writing blogs.

Your key attributes

  • You need to be highly organised with excellent time management skills and self motivation. Able to problem solve and prioritise. A real self starter, capable of working by yourself and with a team
  • You need to have a strong customer service approach
  • You need to be commercially minded
  • You need a passion for improvement and a high attention to detail
  • You need a strong and broad base of maintenance skills and know how
  • A friendly disposition and able to build relationships with everyone associated with the business
  • An absolute can do approach, a willingness to get stuck into everything and a willingness to take responsibility
  • You need excellent verbal and written communication skills
  • IT skills. Microsoft Office, Mailchimp
  • You need to be a YMI Sail

Previous Experience

  • Sound background in sailing and instructing
  • Sound background in maintenance
  • Experience of customer service environments
  • Previous shore based experience desirable

If you meet these criteria, I am keen to hear from you.

Training will be given to get you started.

Reference ID: Operations Manager /Chief Instructor

Application deadline: 22/04/2021

Expected start date: 10/05/2021

Job Types: Full-time, Permanent

Salary: £28,000.00-£35,000.00 per year

Education:

  • A-Level or equivalent (preferred)

Experience:

  • teaching: 1 year (preferred)

Licence/Certification:

  • Yachtmaster Instructor qualification (required)

Work remotely:

  • No

COVID-19 precaution(s):

  • Social distancing guidelines in place

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Salary and Benefits

From GBP£28,000.00 To £35,000.00 / Per Year

Accommodation Included :No

Job: Full Time

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