Cornwall, United Kingdom
Salary not listed
You will have day to day responsibility for the standards of lessons and courses, wellbeing of students and instructors, bookings, customer experience, safety provision, equipment care and centre and beach presentation.
Your role will involve being active in managing, supporting and training instructors and other staff as well as teaching sailing and stand up paddleboarding to adults and children through courses and tasters. Managing equipment hire, safety boat cover, large annual Swim and SUP events, powerboat tuition and facilitating land based sessions will also be within the scope of the role.
Overall we are a small business flexibility and openness to a range of tasks, duties and work is essential. At times you will be required to support shop and cafe operations.
Requirements
Essential
RYA Senior Dinghy Instructor (Coastal)
BSUPA Level 2 Stand Up Paddleboarding Instructor (or equivilant ASI / BSU)
Coastal Dinghy Instructor Experience
Coastal SUP Instructor Experience
Managing a Team
Proficient at training and developing others
Robust planning and organisational skills
Commercial awareness
Desirable
RYA CAT Instructor
RYA Senior Windsurf Instructor
RYA Powerboat Instructor
Sea Kayaking Instructor Experience
Coasteering Instructor Experience
Land Based Activities Instructor Experience
Experience using wordpress
Planning social media content
Responsibilities
People Management
Setting direction for the team and maintaining two way communication with team members
Agreeing objectives, targets and expectations with the team
Having regular one to ones and developing the teams skills and abilities
Supporting and providing individuals with feedback coaching and training
Motivating the team and building and maintaining a strong team spirit
Customer Experience
Delivering a high quality watersports propositions
Ensuring excellent customer service standards
Maintaining personalised service and tailored products, lessons and courses
Delivering high quality value for money structured lessons
Prioritising customers safety at all times
Organisation
Managing annual watersports strategic goals, plans and calendar of events
Managing monthly and weekly calender
Managing daily tasks and plans
Watersports Decision-making
Making sound session decisions based on forecasts reports.
Recognising and mitigating potential dangers in and out of the water.
Creatively adapting session plans in light of conditions whilst maintaining optimal customer experience.
Stakeholder Management
Proactively approach building and managing effective relationships with school we work with including school heads, secretaries and key contacts.
Building constructive working relationships with locals and nearby businesses.
Presenting a clear and credible profile of yourself and Polkerris Beach to others.
Key Personal qualities required
Self motivated and enjoys delivering a high standard of work
Confident team leader
Strong interpersonal skills
Organised
Robust under pressure
Robust problem solver
Key Technical skills required
High level watersports & coastal conditions knowledge
Ability to plan and revise sessions according to forecast
People management skills
Communication skills
Planning and prioritisation
Bookings management
Reports To: Business Owners/Directors
The Company is a family run business that provides award winning water sports in an idyllic Cornish cove. We offers the team challenging and rewarding job roles as well as the opportunity to develop their experience and skills whilst working in beautiful surroundings and a friendly and supportive atmosphere. As a business we pride ourselves on providing the right experience for all customers and clients, working as a team and building honest, respectful and encouraging relationships as well as working hard and playing hard! This job would suit an individual with solid experience managing a team and working in the water sports industry as well as those looking to work as part of a flexible, active and sociable team.
DATES OF EMPLOYMENT 2021
Mid march onwards
This contract is for a Full Time, Permanent position which operates on a 8 month basis running from mid March – mid November annually.
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Salary not listed
Accommodation Included :No
Job: Full Time
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