Job Description

We launched our world-first inland surf lagoon  in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub,

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hotel, and a luxurious indoor / outdoor Wave  Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for an Adventure Team Co-ordinator who shares our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

Job Purpose

The role will be working in a dynamic environment, responsible for the supervision and safe running of all Surfing and Adrenalin Indoors operations, ensuring customers receive an outstanding customer experience.

Main Duties and Responsibilities

• Supervise and be a key player in the safe operation of the Indoors and Surf Lagoon activities
• Supervise, develop and motivate the team appropriately, providing regular feedback and helping to deliver “best practice” in customer interaction
• Support recruitment, induction and training of instructors. Delivering refresher training and instructor team audits when required
• Lead by example and deliver exceptional levels of customer satisfaction
• Carry out appropriate safety checks of all equipment and activities
• Confidently deal with any first aid incidents on site, ensuring the correct recording and reporting procedure
• Assist with building and implementing the rota of a large team
• Challenge all existing systems and methods looking for efficiencies and safer practices where suitable
• Behave in a way that embodies and promotes the culture
• Supervise staff uniform and ensure staff are always representing the company in the correct way
• Maintain a tidy and proper working environment for all staff and customers
• Any other duties as appropriate

Key Skills / Experience Requirements

• Currently hold or willing to work towards the SLSGB or SLSWA beach lifesaving certificate
• An energetic, confident, friendly and motivated personality
• Experience working at heights
• Ability to work using your own initiative, autonomously as well as part of a team
• Highly focused on delivering an excellent customer experience
• A flexible approach to work with a positive attitude
• The ability to motivate others
• Strong written and verbal communication skills that allow you to inform and advise others clearly
• Problem-solving skills
• Initiative and the ability to offer new ideas
• Good time-keeping skills
• Personal commitment to improving your own knowledge and skills
• Leadership skills
• Understanding of adventure activities and its culture
• Valid DBS check

Desirable experience and skills

• Experience of maintenance and safety checking of adventure activity equipment
• Welsh Speaker
• Experience using high ropes/ rigging equipment
• An SPA, ERCA qualification or higher
• Lifeguard qualification (Beach)
• Minimum of 1-year experience in a similar role
• Adventure activities trainer qualification
• Valid First Aid Qualification
• Understanding and knowledge of surfing and its culture

Additional Information

• If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies
• Weekends and holidays are our busiest period; therefore, your working week will reflect this
• This role is open to direct applicants only: no agencies please

Type of Contract: Seasonal, hours to be discussed at interview

Job Types: Full-time, Part-time

Experience:

• Customer Service: 1 year (Preferred)

Work remotely:

• No

Please click the apply online link below 

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