Job Description

Estate Manager.

Country Estate and Wilderness Retreat - Dullstroom - Mpumalanga

Requirements :

• Minimum 5 years experience in hospitality
• Hospitality Management Diploma
• Lodge/Resort and outdoor guide management
• Ability to work according to standard operational procedures
• Communication with owner essential
• Ability to work without supervision
• Reports provided as specified at times as specified in SOP
• Drivers License required.
• Personal requirements
• Honesty, integrity, good communications, people skills, motivation, passionate, love for outdoors and bush
• Ensuring excellent customer service at all times
• The Estate Manager’s primary portfolio is estate/lodge/resort operations.

Core Competencies of the Job:

• Day to Day Operation of Lodge and outdoor activities.
• Overseeing all departments including housekeeping, administration, staff, farm and building maintenance
• Front office (check in and check out guests)
• Dealing with guest complaints.
• Dealing with suppliers and any individual that needs assistance from management.
• Excellent Guest Management including outdoor activities
• Staff management and weekly staff meetings.
• Checking room preparation according to list before guest arrivals.
• Employers or management may require other tasks to be done not listed in this description.
• Ensuring any maintenance issues are dealt with. This should in no way affect a guest
• Monthly Report to be given to owner

Salary R10.000 – R 15.000 (negotiable)

Package: Accommodation, Lights & Water, and Laundry Service, Uniforms annually,

Job Types: Full-time, Permanent

Experience:

• Country Estate Management: 5 years (Required)
• Hospitality Management: 5 years (Required)

Education:

• Diploma (Required)

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