Job Description

Our, the resort operator on Catalina Island, is located 22 miles off the coast of southern California and offers an abundance of amenities including Descanso Beach Club and Canyon, Island Spa Catalina, Pavilion Hotel, Avalon Grille, state-of-the-art beachfront conference and meeting space Catherine’s Terrace, as well as Banning House Lodge & Villas, Harbor Reef Restaurant and Harbor Sands in Two Harbors. The Catalina Island Company boasts more than 25 activities and tours designed to introduce visitors to the island’s natural beauty and rich history including the Zip Line Eco Tour, East End Adventure, Undersea Expedition and many more.

We are committed to encouraging and developing our team in a world class environment and are continuously developing the products and services we offer to increase the standards on Catalina Island – “California’s Island Escape”.

The Role:

Under supervision of the Director of Descanso Canyon Activities, in accordance with the mission and vision of the Island Company, the Zip line Guide enjoys working in a beachside woodland setting, leading and coaching guests as they explore and climb through a series of zip lines. This is an active outdoor position that ensures the safety and well-being of all guests and provides assistance and guidance where needed. In addition to ensuring guest safety, it is the duty of the Zip line Guides to ensure that each guest has an enjoyable and memorable experience.

Responsibilities:

The incumbent is responsible for the safety and exceptional experience of all zip line eco tour participants.

• Daily opening and closing procedures of zip line course.
• Conduct complete inspections of all course components and gear.
• Fit harnesses and helmets correctly and supervise the use of all safety equipment.
• Conduct pre-tour safety orientation for each tour group.
• Demonstrate proper riding techniques.
• Perform proper safety checks while following a series of critical safety protocols and methods.
• Perform course retrievals and rescues.
• Assure the safety and wellbeing of each participant throughout each tour.
• Use customer engagement skills to ensure a memorable experience for each participant.
• Educate participants about Santa Catalina Island ecology through an approved tour script.
• Assist with course maintenance efforts.
• Attend required meetings and trainings.

Pre-Tour Duties

• Thoroughly inspects zip line course structural components and gear.
• Inspects personal safety equipment for integrity and cleanliness.
• Inspects property for cleanliness, supplies (water, first aid, etc.).
• Assist with check-ins, weigh-ins, waivers and safety equipment distribution.

2. Tour Duties

• Meets and establishes rapport with each participant.
• Reviews safety guidelines, answer questions.
• Demonstrates how to carry, wear and utilize safety equipment.
• Provides a safety demonstration on the sample zipline.
• Assists loading passengers into the vehicle.
• Continues to build relationship with participants throughout the tour by using communication skills to listen, engage and converse. Builds excitement about the forthcoming experience.
• Assists unloading participants from vehicle and escorts them to initial platform.
• Reinforces safety guidelines.
• Introduces tour displays, answer questions and enthusiastically present island ecology facts and history.
• Attaches participants to the zip line system and perform essential safety checks every time before anyone zips, including self.
• Zips to consecutive platforms, demonstrating proper riding techniques.
• Assists with the landing of each participant, insuring their safety on every approach.
• Conducts continuous inspections of course elements and equipment throughout each tour.

3. Post Tour Duties

• Debriefs participants enthusiastically while suggesting and cross-selling other Company venues, activities and events.
• Manages all safety equipment inspection and maintenance, including but not limited to cleaning, sanitizing, organizing and preparation.


 

Language Skills:

Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations. Ability to effectively respond to questions from managers, clients, customers and the general public. Ability to write clear inspection and safety reports. Bilingual English/Spanish preferred.

Physical Requirements:

Candidates must have the physical capability to maneuver themselves as well as assist and accommodate participants of various sizes throughout the course, including rescue scenarios.

• Must be able to walk, stand, and exert physical mobility for up to 8 hours.
• Must be able to hike, climb, and work at various heights and altitudes.
• Must have full range of overhead arm motions and full hand dexterity.
• Requires visual acuity and the ability to hear clearly in an outdoor environment in order to communicate with managers, coworkers and guests
• Must be able to lift up to 100 lbs. on a regular and continuous basis.
• Must have a strong upper body to pull self and be able to pull and push participants weighing up to 250 lbs. along each cable and platform’s incline.
• Must be able to effectively decrease the speed of and stop participants of various weights and speeds as they approach all incoming platforms.
• Must be able to bend, twist, stoop, squat, stretch, push and pull on a regular and continuous basis.
• Requires manual dexterity to use and operate all necessary equipment

Work Environment:

Each Zipline Guide is required to work in a fast-paced, physical, social, professional, and team-oriented work environment. Nearly all of the work is conducted outdoors in varied climates from 40-90 degrees Fahrenheit.

Alcohol & Drug Screening:

Employees may not arrive on duty under the influence of alcohol or drugs. As this position is a safety sensitive position, employees will be subject to random alcohol and drug testing if it is suspected that an employee is at work under the influence of alcohol or drugs (including misuse of prescription medications).

Benefits:

We offer a highly competitive salary with health, dental life, 401K Match, vacation and sick benefits for all Full Time regular positions. Both Full Time and Part Time positions receive discounts in F&B outlets in the company and discounted hotel rooms and activity tours.

Qualifications

Minimum Qualifications:

• Must complete and pass required site-specific zip line safety training course as well as island ecology training course conducted by the Company. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Potential guides must have or immediately obtain CPR, AED and First Aid Training and be able to work comfortably at heights
• This person must be able to communicate effectively with both adults and children in both group and individual settings. Must be able to handle stressful situations calmly and effectively. This person must be able to handle various tasks in a creative and motivated manner. Must have a great attention to detail to ensure safety and overall positive guest experience. This person must have excellent interpersonal, verbal, and written communication skills
• Must be at least 18 years old

???????Education and/or Experience:

• High school diploma or general education degree (GED).
• Prior experience with customer service, educational roles, outdoor recreation, athletics, educational roles and/or zip lines preferred, but not required.

GO WILD! 
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